Terms and Conditions

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Company name: ALTEVITA s.r.o.
Address: Nám. Slobody 10
City: 92101 Piešťany
Identification number of the company: 47050284
Tax identification number: SK2023732040
Email: b2b@altevita.eu

Registered in Reg.Court of Trnava, section SRO (LLC), Insert No. 31157/T
Account number: IBAN: SK7083300000002700682048 SWIFT: FIOZSKBAXXX1

About registration:

“We declare that the data is used for identification only when purchasing in the “Altevita.eu” e-shop and will not be shared with third parties or otherwise misused. By confirming the registration, I agree with the sending of e-mails and texts from e-shop “Altevita.eu”.”

Advertisement emails and texts will be sent no more than twice a month. You can unsubscribe by e-mail or text at any time within the following e-mail address: b2b@altevita.eu.Orders can also be made without registration.

2) Accepting and processing the order, contract of purchase 

Order of Buyer is a draft of Contract of purchase and Contract of Purchase itself is concluded at the moment of delivery of the agreed consent of Buyer and Seller with this proposal (by the confirmation of the order by Seller). Since then, mutual rights and obligations arise between the Buyer and the Seller.

By concluding the Contract of Purchase, the Buyer confirms that he has become acquainted with the terms and conditions, including the terms of the claim, and agrees with them. For these terms and conditions, the Buyer is sufficiently aware of the order and has the opportunity to get acquainted with them.

The Seller reserves the right to cancel the order or its part before the Contract of purchase is concluded in the following cases: the goods are no longer manufactured or delivered, or the price of the products has changed significantly. In fact, this happens, the Seller will immediately contact the Buyer to agree on the next proceeding. If the Buyer has already paid part or the entire amount of the purchase price, this amount will be transferred back to his account, and the Contract of purchase will not be concluded.

All orders received by this store are binding. The order can be canceled before it is dispatched. If the order is not withdrawn before shipment and will be shipped, the Seller may request reimbursement of the costs associated with the dispatch of the goods. You are automatically informed about the receipt of the order by e-mail.
In the details of each product, also in the confirmation of the order, the delivery time of the non-stock is assumed. Each item displays whether goods are in stock or not. If the products are not in stock or supplier’s warehouse, we will immediately inform you of the next delivery date.

Cancellation of the order
If you cancel your order within 12 hours, we consider the order as canceled. You can deliver the cancellation by an e-mail. When canceling an order, you must provide your name, email and order number.

3) Transport types by public providers:

Prices are EXW

Price of transport on request according to the destination country and weight of the shipment

The customer is informed by e-mail after your order is being sent.

4) Guarantee

There is always a tax document in the package. The warranty period begins on the date specified in the paper. In disputed cases, the warranty period may be extended by five days as a replacement for shipping time.

5) Contradictions with the Contract of Purchase – general information

In the case that the item is not in conformity with the contract of purchase (further as “Contradiction with the contract of purchase”), the Buyer has the right to bring the case free of charge and without undue delay to the condition of the corresponding contract of purchase, according to the Buyer’s requirements either by replacing the item or by repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This is not the case if the Buyer was aware of the contradiction with the settlement of purchase before the act of buy, or he caused this contradiction himself. Contradiction to the Contract of purchase that will arise within six months from the date of the receipt of the matter shall be deemed to be a breach existing upon its receipt unless it is inconsistent with the nature of the case on unless proved otherwise.
We provide the warranty period for the goods as provided by the law.

6) Consumer’s right to withdraw from the Contract

If the Contract of purchase is concluded using distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of taking over the goods. In such a case, the consumer contacts the seller and states in writing that he is withdrawing from the contract with the information about the order number, purchase date and account number for refunds. Withdrawal from the contract must be delivered no later than the last day of the 14-days period.

In exceptional cases, the return period may be extended, taking into account the circumstances, but not longer than 30 days after delivery.

This provision of the law, however, can not be understood as the possibility of free rental of goods. In the event of the right to withdraw from the contract within 14 days of taking over the products, the consumer must give to the supplier all that he has obtained based on the Contract of purchase. If this is no longer possible (for example, in the meantime, the goods have been destroyed or consumed), the consumer must provide a cash refund as an equivalent of what can no longer be issued.

If the returned goods are damaged only partially, the Seller may claim a damage claim on the consumer and offset his demand to the returned purchase price. In this case, the Seller is required to prove the damage incurred. If so, the Seller returns only the reduced purchase price to the Buyer.

At the price of purchase to be returned to the Buyer, the Seller may additionally offset his actual costs of returning the goods (shipping costs, etc.).

Form for withdrawal from the Contract of purchase

The consumer has no right to withdraw from the contract, in the case of these type of deals:
to the provision of the Services if, with his consent, they were initiated before the expiry of the 14-day period after the receipt of the transaction, the supply of goods or services the price of which depends on the financial market displacements, independent of the seller’s will, person and products subject to rapid misuse, wear or obsolescence, the supply of audio and video recordings and computer programs, if the buyer breaches their original packaging, to obtain newspapers, periodicals, and magazines if they contain a game or a lottery.


7) Delivery and its conditions

Some shipments can be divided into multiple packages. Postage remains in this case unchanged.
We track all shipments until delivery, so we try to avoid problems that arise during delivery.

How to proceed when returning goods:
Prepare the shipment as per description below.
Send the goods back to the address as described below by the carrier you have selected.

How to prepare the shipment

The consignment must be complete (including accessories and all documentation), and in the condition, you took it upon delivery. Attach proof of purchase of the goods. Please always use the wrapping paper or carton so that the packaging cannot be patched, described or otherwise damaged during transport. Do not send the goods on delivery; we recommend that you also insure the goods. Your money will be credited to your bank account (please, state it down), usually within three business days of receipt of the shipment. In the case of returning goods, the amount will be reduced by shipping costs (not applicable to claims!).

8) Payment methods.

All forms of payment can be selected before the choice of delivery service.
Pay upon delivery – We will send the ordered goods by post, and you will pay the goods in cash when receiving them.

9) Claims

If the goods you received from us are damaged or malfunctioning, please follow the complaint procedure. Return of the goods due to termination of the contract is described in point 6. of the Terms and Conditions.

10) Return policy

Products covered by the right to claim a claim must be submitted for review as soon as the issue is discovered, they must be clean and with appropriate documents and a description of the problem or the location of the issue.

How to proceed
In the case of a complaint, you can choose from two options, follow the description below: Send us an email to ” b2b@altevita.eu.” Describe the issue and the reason for the claim. The side of Seller covers the delivery. The consignment must be complete (including accessories and all documentation), and in the condition, you took it upon delivery. Attach proof of purchase of the goods.

Please always use wrapping paper or carton so that the packaging cannot be patched, written on or otherwise damaged during transport. Do not send the goods on delivery, in which case the goods will not be taken over. We recommend that you insure the goods. Immediately after receiving the goods, you will receive a complaint report.

The goods must be packed appropriately for transport so as not to cause further damage. Wrong or damaged goods will be replaced, or the purchase price will be refunded. The goods must be accompanied by all the documents received by the Buyer of the goods, such as paragons, warranty letters, and others. The seller does not assume responsibility for damages resulting from the operation of the products, functional properties, and damages from unauthorized use of the products, as well as damage caused by external events and misconduct. The warranty does not cover issues of this origin.

The goods are due to hygienic reasons accepted for the claim only adequately cleaned. If the manufacturer provides a more extended warranty, this is stated in the catalog of goods

Declined claims may be charged for claims procedure and handling charges. E-mail or text will inform you about the status of your claim.  As with the delivery of the order, you will be notified of the package expedition and the delivery date. Thank you for the time you spent reading this Terms and Conditions.


  1. The Buyer – the consumer – has the right to contact the Seller with a request for redress (by email to b2b@altevita.eu), if he is not satisfied with the Seller’s handling of his complaint or if he believes the Seller has breached his rights. If the Seller answers negatively or fails to respond to this request within 30 days after being delivered, the consumer has the right to file a petition for alternative dispute resolution (further as ADR subject) under Act 391/2015 Coll. ARD entities are bodies and authorized legal entities under § 3 of Act 391/2015 Coll. The consumer may submit the proposal according to the method specified in §12 of Act 391/2015 Coll.
  2. The consumer may also file a complaint through the RSO Alternative Dispute Resolution Platform, that is available online through http://ec.europa.eu/consumers/odr/index_en.htm.
  3. An alternative dispute resolution may only be used by a consumer – a natural person who does not act in one of the core activities of his business, employment or occupation when he concludes and performs a consumer contract. An alternative dispute resolution only concerns a dispute between a consumer and a seller resulting from a consumer contract or connected to a consumer contract. Alternative dispute resolution applies only to long-distance agreements. An alternative dispute resolution does not deal with disputes where the value of the argument does not exceed EUR 20. The ARD subject may require the consumer to pay a fee for starting an alternative dispute resolution up to a maximum of EUR 5 with, VAT included.

Terms and Conditions are valid since August 26, 2020